Terms of Service

HorizonFlow

Last updated: 20 January 2026

1. Identification of the Provider

The HorizonFlow platform (the “Platform”) is operated by:

Legal Name:: Konnekt-able Technologies Ltd
Legal Form:: Limited By shares
Registered Seat:: FDW House Blackthorn Business, Park Coes Road, Dundalk Louth, Ireland.
Country of Establishment:: Ireland
Registration Number:: 535336
Contact Email:: [email protected]

The operator of the Platform is hereinafter referred to as the “Company”, “we”, “us”, or “our”.

2. Acceptance and Binding Effect

These Terms of Service (“Terms”) constitute a legally binding agreement between the Company and any natural or legal person accessing or using the Platform (“User” or “you”).

By accessing, registering for, or using the Platform in any manner, you expressly confirm that you have read, understood, and accepted these Terms in full. If you do not agree, you must immediately discontinue use of the Platform.

These Terms apply primarily to Users acting in a professional, institutional, or commercial capacity.

3. Definitions and Interpretation

For the purposes of these Terms:

“Platform”:: means the HorizonFlow web-based software environment, including all related systems, interfaces, and functionalities.
“Services”:: means all tools and services provided through the Platform relating to proposal drafting support, structuring, collaboration, workflow management, and content assistance.
“User Content”:: means any data, text, documents, files, information, or materials uploaded, submitted, stored, or generated by Users.
“AI-generated Content”:: means content produced in whole or in part through automated or artificial intelligence-based systems.
“Horizon Programmes”:: means the programmes of the Horizon Europe framework.
“Applicable Law”:: means all applicable European Union and national legislation, including, the AI Act, the GDPR and the Digital Services Act.
“Data Processing Addendum” or “DPA”:: means the data processing agreement attached as Annex 1 to these Terms. Where the Company processes personal data on behalf of the User, the Data Processing Agreement in Annex 1 shall apply.

Headings are for convenience only and do not affect interpretation.

4. Eligibility and Authority

By using the Platform, you represent and warrant that:

you are legally capable of entering into binding agreements;
if acting on behalf of an organization, you have the authority to bind that entity;
your use of the Platform complies with Applicable Law.

The Platform is not intended for personal, consumer, or non-professional use unless explicitly stated otherwise.

5. Description and Scope of the Services

The Platform provides technical, organizational, and drafting-support tools designed to assist Users in the preparation of proposals for the Horizon Programmes and projects ensuing therefrom.

The Company expressly clarifies that it:

does not submit proposals on behalf of Users;
does not act as an evaluator, reviewer, or decision-making authority;
does not represent any EU institution, agency, or funding body;
does not guarantee eligibility, compliance, evaluation results, funding success, or project approval.

All decisions, submissions, and representations made using the Platform remain the sole responsibility of the User.

6. AI and Automated Systems Disclosure

6.1 Automated processing systems and artificial intelligence technologies

Certain features of the Platform rely on automated processing systems and artificial intelligence technologies to assist Users in generating, structuring, and for optimizing content.

Users expressly acknowledge that:

AI-generated Content is supportive, indicative, and non-binding;
AI outputs may contain inaccuracies, omissions, outdated information, or contextual errors;
AI-generated Content does not constitute legal, regulatory, scientific, or professional advice;
the Platform does not independently verify the accuracy or suitability of AI outputs.

Users remain solely responsible for reviewing, validating, editing, and approving all content prior to use or submission. The Company expressly disclaims any liability arising from reliance on AI-generated Content.

6.2 Horizon/EU Funding AI Disclosure

To the extent you use the Platform in connection with proposals submitted to EU funding programmes, you acknowledge that the applicable proposal templates and/or call documentation may require transparency regarding the use of generative AI tools in proposal preparation. You remain solely responsible for: (i) determining whether such disclosure is required for your specific call or submission; (ii) accurately disclosing which AI tools were used and how they were used; and (iii) reviewing and validating all content (including any AI-assisted content, citations, sources, and references) for accuracy, originality, and compliance with intellectual property and other legal requirements. The Company does not provide any guarantee that use of the Platform or any AI-assisted functionality will satisfy any specific programme, template, or call requirement, and the Company shall have no liability for any ineligibility, rejection, penalties, or adverse outcomes arising from failure to comply with such disclosure or other submission requirements.

6.3 AI Act Transparency and Role Clarification

To the extent that the Platform makes use of artificial intelligence systems within the meaning of Regulation (EU) 2024/1689 (Artificial Intelligence Act, “AI Act”), such systems are intended solely to provide assistive, non-autonomous support to Users and do not constitute independent artificial intelligence systems offered as standalone products. The User is hereby informed that certain outputs or suggestions available through the Platform may be generated or supported by artificial intelligence. The AI systems used within the Platform do not take decisions producing legal or similarly significant effects concerning Users, do not operate autonomously, and do not replace human judgment or professional expertise. The Platform does not constitute a high-risk AI system within the meaning of the AI Act. Users remain fully responsible for all decisions, actions, and submissions made on the basis of any AI-assisted output.

7. User Accounts and Security

To access certain Services, Users must create an account.

Users are responsible for:

providing accurate and complete registration information;
maintaining the confidentiality of login credentials;
all actions performed through their account.

Any unauthorized use must be reported without undue delay. The Company shall not be liable for losses resulting from compromised credentials due to User negligence.

8. Fees, Subscriptions, Billing

Where certain Services are offered against payment:

applicable fees, subscription plans, and billing terms shall be disclosed prior to purchase;
all fees are exclusive of applicable taxes unless stated otherwise;
non-payment may result in suspension or termination of access.

The Company reserves the right to modify pricing, subject to prior notice where required by law.

9. Intellectual Property Rights

All intellectual property rights related to the Platform, including but not limited to software, source code, databases, interfaces, trademarks, and documentation, are owned by or licensed to the Company.

Users retain full ownership of their User Content. By uploading or generating User Content, Users grant the Company a limited, non-exclusive, non-transferable license to process such content solely for the purpose of providing the Services.

10. User Content and Legal Responsibility

Users represent and warrant that:

they have all necessary rights and legal bases to upload and process User Content;
User Content does not infringe intellectual property, confidentiality, or privacy rights of third parties;
User Content complies with Applicable Law, including data protection law.

The Company does not pre-screen User Content and assumes no responsibility for its legality, accuracy, or completeness.

10A. Data Processing (GDPR)

Where the Company processes personal data on behalf of the User as a processor (within the meaning of the GDPR), the Data Processing Addendum set out in Annex 1 shall apply and form an integral part of these Terms.

11. Digital Services Act

11.1 Intermediary Service / Hosting Service Status (DSA)

For the purposes of Regulation (EU) 2022/2065 (Digital Services Act, “DSA”), the Platform constitutes an intermediary service within the meaning of Article 3(g) DSA and, insofar as it stores information provided by Users at their request, a hosting service within the meaning of Article 3(g)(iii) DSA.

11.2 Notice-and-Action Mechanism

Notifications concerning allegedly illegal content may be submitted to:

Email:: [email protected]

Notifications must include:

a reasoned explanation of the alleged illegality;
precise identification of the content;
contact details of the notifier.

The Company shall process notifications diligently and in accordance with the DSA.

11.3 No General Monitoring Obligation

In accordance with the Digital Services Act, no general obligation shall be imposed on the Company to monitor the information that Users transmit or store via the Platform, nor to actively seek facts or circumstances indicating illegal activity. This does not affect the Company’s ability to take voluntary measures or its obligation to act expeditiously upon obtaining actual knowledge of specific illegal content, including through a sufficiently precise and substantiated notice.

12. Acceptable Use Policy

Users shall not:

use the Platform for unlawful, deceptive, or abusive purposes;
upload malicious, infringing, or unauthorized content;
interfere with security or functionality;
reverse engineer, scrape, or exploit the Platform.

The Company reserves the right to enforce these rules through technical or legal measures.

13. Suspension and Termination

The Company may suspend or terminate access to the Platform:

in case of breach of these Terms;
where required by Applicable Law;
to protect the security or integrity of the Platform.

Termination shall not affect accrued rights or obligations.

14. Disclaimer of Warranties

The Platform and Services are provided “as is” and “as available”, without warranties of any kind, whether express or implied.

The Company expressly disclaims any warranty regarding:

funding success or proposal acceptance;
compliance with specific funding calls;
uninterrupted or error-free operation.

15. Limitation of Liability

To the maximum extent permitted by Applicable Law, the Company shall not be liable for:

indirect, incidental, special, or consequential damages;
loss of profits, funding opportunities, or data;
decisions made based on AI-generated Content.

To the maximum extent permitted by applicable law, the Company shall have no liability for any loss, damage, cost, or expense arising out of or in connection with the use of, or inability to use, the Platform or Services, whether in contract, tort (including negligence), or otherwise, including for any acts or omissions constituting slight or ordinary negligence. Nothing in these Terms shall exclude or limit liability to the extent such exclusion or limitation is not permitted under applicable law, including (as applicable) liability for fraud, wilful misconduct, gross negligence, or for death or personal injury caused by negligence. Subject to the foregoing, the Company’s total aggregate liability for all claims shall not exceed the fees paid by the User in the twelve (12) months immediately preceding the event giving rise to the claim.

16. Indemnification

Users agree to indemnify and hold harmless the Company from any claims, damages, or liabilities arising out of:

User Content;
misuse of the Platform;
violation of Applicable Law or third-party rights.

17. Force Majeure

The Company shall not be liable for failure or delay resulting from events beyond its reasonable control, including but not limited to acts of government, cyber incidents, or infrastructure failures.

18. Amendments to the Terms

The Company may amend these Terms at any time. Continued use of the Platform after publication of amendments constitutes acceptance of the revised Terms.

19. Governing Law and Jurisdiction

These Terms shall be governed by the laws of Ireland, excluding conflict-of-law rules. Exclusive jurisdiction shall lie with the courts of Ireland.

20. Contact Information

For legal, compliance, or DSA-related matters: [email protected]

Annex 1 — Data Processing Agreement (Article 28 GDPR)

This Data Processing Agreement (“DPA”) forms an integral part of the Terms of Service of the HorizonFlow Platform and applies where the Company processes personal data on behalf of the User as a processor within the meaning of Regulation (EU) 2016/679 (“GDPR”).

1. Roles of the Parties

The User acts as the controller. The Company acts as the processor with respect to personal data processed on behalf of the User in connection with the Services.

2. Subject Matter and Duration

This DPA applies to the processing of personal data for the purpose of providing the Services and remains in force for the duration of the User’s use of the Platform.

3. Nature and Purpose of Processing

Processing operations may include collection, recording, organization, structuring, storage, consultation, use, disclosure, alignment, restriction, erasure, or destruction of personal data, solely for the purpose of providing proposal preparation, collaboration, and related services.

4. Categories of Data Subjects and Personal Data

Data subjects may include:

Users’ employees, collaborators, researchers, project partners, and contact persons.

Personal data may include:

names, email addresses, professional contact details;
CVs, bios, roles, affiliations;
proposal-related content containing personal data.

5. Instructions

The Company shall process personal data only on documented instructions from the User, including as set out in the Terms and this DPA, unless required to do so by Union or Member State law.

6. Confidentiality

The Company shall ensure that persons authorized to process personal data are bound by confidentiality obligations.

7. Security Measures

The Company shall implement appropriate technical and organizational measures to protect personal data, as described in Annex B (Security Measures).

8. Subprocessors

8.1 Authorization

The User grants the Company general authorization to engage subprocessors.

8.2 Subprocessor List

A current list of authorized subprocessors, including their functions and locations, is made available at: ………………………………….

8.3 Obligations

The Company shall ensure that subprocessors are bound by data protection obligations no less protective than those set out in this DPA.

9. Assistance to the Controller

The Company shall assist the User, taking into account the nature of processing, in fulfilling obligations relating to data subject rights, security, and data protection impact assessments.

10. Personal Data Breach

The Company shall notify the User without undue delay upon becoming aware of a personal data breach relating to personal data processed under this DPA.

11. Deletion or Return of Data

Upon termination of the Services, the Company shall, at the User’s choice, delete or return personal data, unless retention is required by Applicable Law.

12. Audits

The Company shall make available information reasonably necessary to demonstrate compliance with this DPA and allow for audits conducted by the User or an independent auditor, subject to reasonable notice and confidentiality.

13. International Transfers

Personal data shall not be transferred outside the EEA unless appropriate safeguards under Chapter V GDPR are in place.

14. Liability

Liability under this DPA shall be subject to the limitations set out in the Terms of Service.

Annex B — Technical and Organizational Measures

Measures include, as appropriate:

access controls and authentication;
encryption in transit;
logical segregation of data;
backups and disaster recovery;
incident response procedures.